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OpenUnited Kingdom

Debt Collection Services

Key facts

Country
United Kingdom
Region
UKH11
Estimated value
£13.5M
Procedure
Competitive flexible procedure
Published
Source
UK Find a Tender

Description

Debt Collection Services – Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection performance while maintaining excellent customer service and supporting vulnerable…

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