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ClosedUnited Kingdom

NICE WFM Cloud Solution Migration

Bids closed on 8 October 2026. The page stays for reference; similar open tenders are below.

Key facts

Country
United Kingdom
Region
UKE45
Estimated value
not stated
Procedure
Award procedure without prior publication of a call for competition
Published
Source
UK Find a Tender

Description

YAS currently operates an on-premises NICE WFM solution delivered via SVL Business Solutions, which is embedded within operational workforce planning. However, supplier support for the on-prem system ends in December 2026, and NICE is transitioning to a cloud-only model, making continuation of the current solution unsustainable.<br/><br/>The proposed solution is a cloud-based NICE WFM (v8.1) platform for 1,000 users. Migration to the cloud will deliver significant operational and strategic benefits, including 99.9% SLA-backed availability, improved system performance and resilience…

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